Delivery
Orders placed before 2pm Monday to Friday will under normal circumstances be despatched the same day. Normal delivery is within 2 to 3 working days from receipt of order. Expedited orders received before 2 pm are dispatched for next working day delivery. Tens Products Ltd., shall use reasonable endeavours (but does not guarantee) to deliver the Products on the next working day following your order, however please allow up to 72 hours for delivery to areas located in the following post codes: AB (excluding AB10-16, 21, 24-25), JE, GY , FK17-22, G83, IV1- excl 28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3.
Returns
In the unlikely event that you do not receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tensproducts.co.uk
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tensproducts.co.u
Return Shipping Address
To return your product, mail your product to:
Tens Products Ltd
68 Werneth Road
Stockport
SK6 1HR
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
More Questions?
Please contact our support team here.